Returns
At Euphoria Utopia, our products undergo mandatory quality control inspections to maintain the highest international standards.
If you are not completely satisfied with your purchase, you can return the product to us for a replacement within 4 days of receiving it. The item must be unused, in the same condition as received, and in its original packaging.
To initiate a return, please provide a receipt or proof of purchase. If a replacement is unavailable, we will arrange a full refund.
For more details about the replacement process, you can email us at euphoriautopia2024@gmail.com along with your order number.
Shipping
To return a product, please mail it to: G-29, Ground Floor, Samarth Acquisti, New City Light Rd, near Shyam Mandir, beside Mercedes, New Tirumala, Bharthana, Surat, Gujarat 395007.
You will be responsible for paying the shipping costs for returning the item. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.
Delivery times for exchanged products may vary depending on your location. For items valued over Rs. 5000, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund, please check your bank account first. Then, contact your credit card company, as refunds can take time to be posted officially. If the issue persists, reach out to your bank, as there may be processing time involved.
If you have completed all of the above steps and still have not received your refund, please contact us at euphoriautopia2024@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Cancellation Policy
We understand if you change your mind. Cancellation requests will be considered if made within 48 hours of placing the order, provided the order has not been processed and shipped. You can email your cancellation request with your order number to euphoriautopia2024@gmail.com or call our customer care between 10:30 AM and 6:30 PM at +91 88495 84965.